Hello, I'm Rick
I am a Strategic Design Manager with over 10 years experience leading cross-disciplinary teams, end-to-end innovation projects and rapid, iterative delivery. Check out my résumé to learn more.
What I Do
Research | Strategy | Service Design | Leadership
Where I've Done It
The value I bring
Aligning Customer and
Business Value
I bring customer and business needs together to build successful experiences.
Powerful
Context
I learn the product, customer needs, business goals, and competitive landscape to lay the foundation for experience strategy.
Partner
Collaboration
I lead teams to work with collaboratively with stakeholders, colleagues, and customers to shape new offerings.
Delivery
I lead cross-functional roadmapping to make successful designs a reality.
Leadership
Whether leading teams, facilitating workshops, or mentoring 1:1, I lead with empathy, trust, and respect.
The Skills I Bring
LEADERSHIP
Team Leadership
Workshop Facilitation
Cross-Disciplinary Collaboration
Mentoring
RESEARCH
Customer Research
Service Blueprinting
Journey Mapping
Competitive Analysis
DESIGN
Product Innovation and Vision
UX Design
UI Design
Agile Methodology
Reach Out
Send a message to discuss how I can help you and your team develop your product.
Contact me at rickfranklindesign@gmail.com